Caffe Nero says it is ‘urgently’ investigating after one of its customers claimed he found a ‘fully alive’ creepy-crawly in his kids’ food – he also shared a picture of the critter in question to RedditCaffe Nero says it is ‘urgently’ investigating after one of its customers claimed he found a ‘fully alive’ creepy-crawly in his kids’ food – he also shared a picture of the critter in question to Reddit